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Essentials of Fire Department Customer Service, by Alan V. Brunacini
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by: Alan Brunacini �1996 Published by: IFSTA The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.. ISBN #0879391278 Essentials of Fire Department Customer Service Published by: IFSTA
- Sales Rank: #553365 in Books
- Brand: Brand: Intl Fire Service Training Assn
- Published on: 1996-03
- Original language: English
- Number of items: 1
- Dimensions: 11.25" h x 8.75" w x .50" l, .0 pounds
- Binding: Spiral-bound
- 131 pages
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
Great read and super fast shipping
By Kevin
if you are in customer service in any business this book is for you. Great book super fast shipping and a great read.
0 of 0 people found the following review helpful.
Okay...but definitely overpriced
By Riddler
Used this for a Public Safety Administration course. Although it was nice to have a class with such a small book, I think the book itself is extremely overpriced...especially seeing as it was published in 1996.
0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
The book provided great information on the subject.
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