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Learning ServiceNow, by Tim Woodruff
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Key Features
- Leverage ServiceNow’s capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions
- Build core administration, management, and maintenance skills with IT service management and IT operations management
- Improve your workflow efficiency by designing and creating responsive and automated workflows
This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
What you will learn- Acquire and configure your own free personal developer instance of ServiceNow
- Read (and write!) clear, effective requirements for ServiceNow development
- Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
- Know how to troubleshoot when things go wrong using debugging tools
- Discover developer “tips and tricks”
- Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out
Tim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. He’s worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed ... not simple, but at least – simpler.
Tim now runs a start-up ServiceNow development and architecture consulting company, and writes custom ServiceNow apps which he licenses or gives away for free through his company’s website, www.snprotips.com.
When he’s not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).
Table of Contents- Sales Rank: #47820 in Books
- Published on: 2017-06-06
- Released on: 2017-03-30
- Original language: English
- Dimensions: 9.25" h x .81" w x 7.50" l,
- Binding: Paperback
- 185 pages
About the Author
Tim Woodruff
Tim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. He's worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed ... not simple, but at least – simpler. Tim now runs a start-up ServiceNow development and architecture consulting company, and writes custom ServiceNow apps which he licenses or gives away for free through his company's website, www.snprotips.com. When he's not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).
Most helpful customer reviews
2 of 2 people found the following review helpful.
Outstanding.
By GB
If you're going to pick one book to introduce you to ServiceNow, I recommend this one. Tim breaks complex technical topics down into straightforward, easy-to-read language. Although prior JavaScript knowledge is recommended, I am sure developers at all experience levels, system administrators, engagement managers, trainers, and anyone else charged with planning, implementing and maintaining the ServiceNow platform will gain invaluable knowledge by reading this book.
I found this book through Tim's 'SN Pro Tips' site, where his explanation of the 'updateMultiple' function has already allowed me to improve the efficiency of the code I write for clients. I highly recommend any of Tim's writings for anyone looking to gain or build understanding of the ServiceNow platform.
2 of 2 people found the following review helpful.
Great ServiceNow Book for Beginners and Experts Alike
By John M. Helebrant
If you're looking to improve you skills with ServiceNow, or starting from scratch, Tim Woodruff's new Learning ServiceNow is the book to get started. He starts off with introducing the reader to the interface and moves onto how lists and forms work within the system, UI customization, tasks and workflows, user system and security, and a ton of other subject matter. And for those looking to learn about the ServiceNow API, there's a wealth of information on server and client-side API.
To make navigation easier for new ServiceNow users, plenty of screenshots are provided. The book starts out easy and gets increasingly more complex rather than jumping around like many other authors do. A nice little addition is the Pro Tips chapter where Mr. Woodruff provides some tips and tricks, shortcuts, and other functions that aren't documented in many places.
There are only a couple of good ServiceNow books available. This happens to be one of them. The book is a nice 300+ pages and has a lot of information packed in. This is one I definitely suggest if you want to improve your skills and start making more money.
1 of 1 people found the following review helpful.
Great for Beginners and Experienced Developers
By HeavyT
Even with five years experience as a ServiceNow developer, I got a lot of great information from this book. It's loaded with best practices and great tips to avoid common pitfalls. I'm planning to purchase this for all the new developers that join our team.
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